Work remotely from anywhere as a Software Developer

Full Stack Software Engineer - Customer Care Team

Customer Care Team @Heetch


We are a new team with the mission to rebuild the entire customer support infrastructure to help our Care team deliver exceptional customer experiences faster and better while continuously improving the whole experience - for both passengers and drivers.


Tech Stack


Have a look at our stack for a deeper overview: https://stackshare.io/heetch/application-and-data


Our team's values



  • Spread Good Vibes: We believe in making the world a better place through our work.

  • General Interest First: We believe the best work is done together.

  • Empathy: We believe in putting people and our customers at the core.

  • Quality: We believe in setting the standard for excellence.

  • Make It Happen: We believe in creating things for the people using them.


What will be your role?


You'll be the first full-stack engineer joining this brand new team thus you'll have plenty of things to do to help us build internal products and native mobile app features that enable Heetch to provide a world-class support experience.


Does it sound like you?



  • You've worked in software development for more than 5 years.

  • You have at least 5 years of professional experience with Go, Ruby, Python or another server-side programming language.

  • You show track record experience with JavaScript/TypeScript and front-end client libraries.

  • You have a background in refactoring large and complex scale systems.

  • You have experience with Docker in production.

  • You've worked with microservices architecture in Production before.

  • You have solid experience with web-based Admin-UIs, SaaS tools or data visualisation.

  • You're fluent in both written and verbal English (particularly as part of a remote team).

  • If you've got professional or hobbyist experience with Golang, it's definitely a plus.

  • If you've been part of a Customer Support team previously in your career, we'd love to know more.

  • If automation is one of your passions, feel free to tell us more :)


What will you do?



  • Participate in all aspects of the software development process: planning, programming, testing, deploying and maintenance.

  • This is a full stack position so you’ll be working on different parts of the system; back-end (Golang, Ruby for the modular monolith) and front-end (JavaScript/TypeScript) primarily.

  • Build, test, ship and monitor features on top of third-party services such as Zendesk, Aircall Mandrill, Miuros or Zapier.

  • Be an important part of the exit from a monolithic application to a microservices family.

  • Collaborate closely with our Care experts and Product Manager.

  • You’re interested in owning varying technical challenges and willing to dive into unfamiliar layers of the stack.

  • Being a #RemoteFirst company, writing documentation and runbooks is part of our DNA.


What are going to be your main challenges?



  • creating a new Golang microservice handling webhooks that push notifications to mobile apps

  • replacing our search queries from PostgreSQL to an ElasticSearch cluster

  • adding a new consumer/producer on top of our Kafka/RabbitMQ message queues from our mobile apps

  • reviewing the UX/UI initiative to built DataViz using React components

  • advocating the other teams about frontend build pipeline company wise


Why would you join us?



  • We're growing meaning there's a lot to do and to learn.

  • ‍‍We want to build a team made of kind people, shall you join?

  • We offer a competitive salary and stock options (french BSPCE) for all team members.

  • We offer flexible ways of working (remote, flexible hours...).

  • We encourage you to attend conferences to stay up-to-date with your professional field.

  • Feel free to travel to visit your remote coworkers and our offices around the world.

Heetch

  • Location Not available
  • Size Not available
  • Timezone

Similar jobs

Principal Software Architect

Kolanz Consulting

Kolanz Consulting has a limited number of full-time, direct-hire Software Architecture openings. You would be an Architect on our client&rsq

Front End Software Engineer

Higher Learning Technologies

Who We AreHLT was sparked by paper flashcards that Alec Whitters, Co-Founder and CEO, and his peers were using to study for their dental boa

Customer Success Engineer (Remote)

VividCortex: Database Performance Monitoring

About VividCortexVividCortex is a groundbreaking database monitoring platform that gives developers and DBAs deep visibility into the databa

Customer Success Engineer (Remote)

VividCortex

About VividCortexVividCortex is a groundbreaking database monitoring platform that gives developers and DBAs deep visibility into the databa

Cloud- Python Developer

Elastic

At Elastic, we have a simple goal: to pursue the world's data problems with products that delight and inspire. We help people around the wor