Work remotely from anywhere as a Software Developer

Technical Support Analyst

TXODDS is looking for a Technical Support Analyst to join its growing team. 


We provide a range of XML/JSON APIs and publish/subscribe real-time data feeds to customers and so experience of technical customer support in similar environment would be key. The attributes we are looking for include:



  • Great at problem solving, troubleshooting and take pride in solving particularly tricky issues, whilst working closely with customers and across the business.

  • Experience of dealing with external customers.

  • Willing to go the “extra-mile” to help resolve customer issues.

  • Very strong technical investigation and problem solving skills.

  • You will identify, research and collaborate with other teams to help resolve technical issues and communicate with customers and users to report on the status and resolution of issues.

  • You will have exemplary communication skills that instil confidence in customers and colleagues and work proactively with these stakeholders to identify trends and issues.

  • Experience of working with both development and operations teams is important as you will need to understand change control, release procedures to coordinate both internally and with customers


Responsibilities



  • Managing and forming technical relationships with customers support, development and infrastructure teams.

  • Preparing new user access and providing integration support for the customers development lifecycle.

  • Authoring and updating customer product technical documentation (User Guides,  How To guides, Helpdesk FAQs/Self-help portals)

  • Providing internal product support to development, commercial teams.



  • Providing 2nd/3rd line support to the Helpdesk


  • As sports are 24/7/365 then some out of hours work, on-call rota should be expected


Good technical knowledge of at least some of the following:


-              ActiveMQ or similar messaging platforms


-              Familiarity with JSON/XML APIs


-              SQL (Postgresql, Impala, MySQL)


-              Centos (Linux) shell scripting


-              Office 365 (Excel, Word)


-              ELK Stack (Kibana, Elasticsearch) building dashboards


-              Grafana configuration, building dashboards


-              Experience of building code with Maven/Java, Visual Studio/C#


-              Javascript/HTML/CSS


-              Confluence/ JIRA


-              Technical documentation authoring ( Topic based authoring/Madcap Flare )


-              R language/R Studio


-              TIBCO Spotfire ( or similar visualisation products )


-              Puppet

TXODDS

  • Location Not available
  • Size Not available
  • Timezone

Similar jobs

Senior Javascript Engineer

Sortlist

What will you do as Senior Javascript Engineer at Sortlist?The team is working with an agile mindset and uses the Scrum frame

Senior Web Scraping Engineer

Monday.vc

Monday.vc is looking for a lead web scraping engineer to join our early stage, fast growing team.You’d be the lead engi

Lead Backend Engineer

Monday.vc

Monday.vc is looking for a lead backend engineer to join our early stage, fast growing team.You’d be the lead backend e

API Architect- FULLY REMOTE

Phoenix Staff, Inc.

US RESIDENTS ONLY We’re currently looking for an API Architect with a passion for technology. Are you able to explain technology